Questions
3D printing FAQ
Straight answers about ordering a 3D print from Tomo in Nairobi.
What files can I print?
STL and 3MF files up to 160 MB. The part must fit a 256 × 256 × 256 mm build volume. You must have the right to use the model. What Tomo checks in your file.
How much does it cost?
It depends on the material and print time. Upload your file to see the exact price before paying. Delivery is priced separately by distance. Example prices.
Do I have to wait for a quote?
No manual quote is needed. Tomo slices your file on its server and shows the exact price, usually within a few minutes depending on the model.
Which materials do you print?
PLA, PETG and flexible TPU, in the colours shown as available when you configure your print. PLA suits most objects; PETG is tougher and more heat-tolerant; TPU is rubbery and bends. PLA vs PETG vs TPU.
I don’t have a 3D file. Can you still help?
Message Tomo on WhatsApp with a photo and, for car or appliance parts, the part number. If a 3D model exists we can print it, and simple parts can sometimes be modelled from measurements. Tomo does not offer 3D scanning. Replacing a broken part.
How do I pay?
By M-Pesa or card, through Paystack. Your print starts only after the payment is verified.
How long does it take?
Next-day is the normal promise. Large prints or a busy queue can move the date, and you see the expected ready date before you pay. How an order works.
Where do you deliver?
Within our Nairobi delivery area, to the exact point you pin on the map. The delivery price is shown before you pay. Delivery prices by area.
What if my print is wrong?
If Tomo prints, finishes or handles it incorrectly, we reprint it at no charge, or refund it if a reprint isn’t practical. Refunds and reprints.
How do I contact Tomo?
Message us on WhatsApp on 0748 988 156 or email hello@tomo.co.ke. The number is for WhatsApp messages only.
See the exact price for your model
Upload an STL or 3MF. Tomo slices it on our server and shows the real price, print time and estimated ready date before you pay. Pay by M-Pesa or card.
Upload your model